Terms & Conditions
Welcome to Kwaai Kreative (“we”, “our”, “us”). By accessing or using our website https://kwaaikreative.com (“Site”) and our services (“Services”), you agree to these Terms & Conditions.
1) Acceptance of Terms
By using our Site or Services, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please discontinue use immediately.
2) Services Provided
We offer web design, development, branding, content creation, and digital marketing services. Services may change without notice and are subject to availability.
3) Intellectual Property
All content, design, graphics, and code on this Site are the intellectual property of Kwaai Kreative unless otherwise stated. Do not copy or redistribute without prior written consent.
4) Client Responsibilities
Provide accurate information, required materials, and timely feedback. Delays in communication can affect timelines and delivery dates.
5) Payments & Refunds
• A deposit (typically 50%) is required before work begins.
• Remaining balance is due on completion, prior to final delivery/launch.
• Once work has commenced, refunds aren’t guaranteed; discretionary in exceptional cases.
• We may pause work if invoices are overdue.
6) Revisions
Each project includes a reasonable round of revisions as specified in your proposal or SOW. Extra revisions or out-of-scope changes may incur additional fees.
7) Third-Party Services
We may use third-party tools (hosting, plugins, analytics). We are not responsible for their uptime, security, pricing, or policies.
8) Limitation of Liability
Services and deliverables are provided “as is”. We are not liable for indirect, incidental, or consequential damages arising from your use of the Site or Services.
9) Portfolio Rights
We may showcase completed work (screenshots, case studies, logos) in our portfolio and social channels unless otherwise agreed in writing.
10) Termination
We may terminate or suspend a project for non-payment, persistent scope changes without agreement, or unprofessional conduct. You may terminate with written notice; fees for work completed remain due.
11) Governing Law
These Terms are governed by the laws of [Insert Jurisdiction — e.g., South Africa or China]. Disputes will be handled in the courts of that jurisdiction.
12) Updates
We may update these Terms periodically. Changes take effect when posted on this page with a revised date.
Contact
Questions? Email info@kwaaikreative.com • kwaaikreative.com
Privacy Policy
Last updated: 2025/11/13
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, interact with us, or use our services. By using our site or services, you agree to the practices described here.
1) Information We Collect
- Provided by you: name, email, phone, company, project brief, billing details, and any files/content you share.
- Automatic data: IP address, device/browser info, pages viewed, referrers, and general analytics events (via cookies or similar tech).
- Third-party data: where you authorize integrations (e.g., analytics, CRM, payment processors) or when leads arrive via partners/ads.
2) How We Use Your Information
- Provide, operate, and improve our website and services.
- Prepare proposals, deliver projects, and manage client accounts.
- Communicate about updates, support, invoices, and service notices.
- Personalize content and measure site performance.
- Comply with legal obligations and enforce our terms.
3) Legal Bases (if applicable)
Where required (e.g., GDPR/UK GDPR/POPIA), we process data on the basis of: contract, legitimate interests, consent (for optional cookies/marketing), and legal obligation.
4) Cookies & Similar Technologies
We use essential cookies for site functionality and optional analytics/marketing cookies to understand usage and improve the experience. You can manage non-essential cookies via our banner (where implemented) or your browser settings. Blocking cookies may impact site features.
5) Analytics & Tools We May Use
- Analytics (e.g., Google Analytics, Plausible): traffic insights and performance measurement.
- Forms/CRM (e.g., Elementor/WPForms/Notion): handling enquiries and project intake.
- Payments (e.g., Stripe/PayPal/PayFast): billing and fraud prevention.
- Hosting/CDN (e.g., Bluehost/Cloudflare): secure and fast delivery of our site/services.
Vendors may change over time; each provider processes data under its own policy and terms.
6) Sharing Your Information
- With service providers and subcontractors under confidentiality and data-processing terms.
- When legally required (court orders, lawful requests) or to protect our rights and users.
- In business transfers (merger, acquisition) with reasonable safeguards.
7) International Transfers
Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards (e.g., SCCs or equivalent mechanisms).
8) Data Retention
We keep personal data only as long as necessary for the purposes described here (project delivery, legal/accounting obligations, dispute resolution). We then delete or anonymize it.
9) Security
We use reasonable technical and organizational measures (access controls, encryption where appropriate, secure hosting) to protect data. No method is 100% secure; risks remain on the internet.
10) Your Rights
Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your data, and to object or withdraw consent. To exercise these, contact info@kwaaikreative.com.
11) Children’s Privacy
Our site and services are not directed to children under 13 (or the relevant age in your jurisdiction). We do not knowingly collect data from children. If you believe a child provided data, contact us to remove it.
12) Third-Party Links
Our site may link to external websites. We are not responsible for their content or privacy practices. Review their policies before providing personal information.
13) Marketing Communications
If you opt in, we may send updates or promotions. You can unsubscribe at any time via links in the emails or by contacting us.
14) Data Controller & Contact
Kwaai Kreative is the data controller for processing described here. For questions, requests, or complaints, email info@kwaaikreative.com. If unresolved, you may have the right to lodge a complaint with your local data protection authority.
15) Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date above. Material changes will be highlighted where appropriate.
Tip: If you need a signed Data Processing Addendum (DPA) or custom clauses for your jurisdiction (e.g., South Africa POPIA / EU GDPR / UK GDPR), contact us.
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